luxurious decor but service needs attention

The hotel's decor is stunning—perfect for special occasions! I loved the thoughtful anniversary decorations in our room. The city view from our Deluxe King Room was breathtaking, truly a highlight of our stay.

However, the service did not meet expected standards for a place of this caliber.

A combination of hits and misses

Service was truly exceptional with highly attentive staff who went above and beyond to make us feel welcome

The room felt dated and could use some refreshing updates to match the luxury expectations

Exceptional Service for a Special Occasion

The attentive staff made my husband’s birthday unforgettable. Ally from the DEQ lounge went above and beyond during dinner, surprising us with a dessert platter. Don’t miss the complimentary champagne upon arrival. Book transportation early to avoid delays!

Exceptional Service and Comfort

I stayed for 1 night in a Club Lounge Access City View Corner Suite and was thoroughly impressed by the exceptional service. The staff went above and beyond, making us feel special for our anniversary, and the view of the CN Tower was breathtaking. The room was spacious and clean, with comfortable beds that ensured a restful night. However, the decor could use a touch of modernization to enhance the overall experience.

wow, the amazing staff made our celebration special with thoughtful personal touches like gifts for the kids!

It was a wonderful experience! Exceptional service.

The One Bedroom Corner Suite offers impressive views of the city skyline, providing a spacious living area and well-appointed bathroom. The club lounge features a solid selection of snacks and drinks, creating a comfortable spot to unwind after a day exploring.

The breakfast experience fell short—my omelette lacked taste, and the breakfast room felt cramped without natural light. While the amenities appeared luxurious, I noticed some older furnishings and equipment that could use an update, including a non-functioning safe and cooler in another room. Communication issues regarding my card pre-charge added frustration, which detracted from the overall experience.

Request extra bath amenities upon check-in to avoid delays. they may not always replenish automatically.

Toca's vibe is unbeatable, serving up fresh, creative dishes that had my taste buds dancing! Not to mention the staff—super friendly, going the extra mile with handwritten notes that felt personal. The lake view from my room was an early morning dream! Just stunning.

Nice stay with a twist

Had a corner suite with great views of the CN Tower and the lake, which was pretty cool. The pool area was clean but a bit low for awesome views. The staff were super friendly, and I loved the complimentary ice cream stand in the lobby. A bit pricey for valet parking at $50/day though.

the ritz-carlton has amazing facilities. the fitness center is top-notch, featuring modern equipment with tons of entertainment options. max at the concierge's desk was incredibly helpful and knowledgeable. also, the service in the club lounge was outstanding, thanks to olga, who made delicious coffees and cocktails with a smile.

strongly recommend

perfect base for exploring toronto's attractions and scenic parks

We spent a weekend visiting Toronto and absolutely loved how easy it was to walk to nearby landmarks like the CN Tower and Ripley's Aquarium, making our city strolls both enjoyable and convenient. plus, the hotel provided a warm welcome with lovely birthday treats upon arrival, which made our special occasion feel even more memorable.